Refund policy

We offer a 15-day return policy.

To be eligible for a return:
- The item must be unused and in original condition
- The item must be in original packaging

Order Issues

1. Damaged or defective items:
If your item arrives damaged, please contact us within 24 hours with photos or videos.
We will offer a replacement or refund.

2. Wrong or missing items:
If you received the wrong product or items are missing, contact us within 2 days.
We will resend or refund.

3. Orders not received:
If your order has not arrived within 30 days, please contact us.
We will investigate and offer a solution.

Shipping delays:
Delays may occur due to customs, weather, or logistics issues.
We appreciate your patience in such cases.

Returns:
- Customers are responsible for return shipping costs
- We do not recommend returns due to high international shipping costs
- Please contact us before returning any item

Refunds:
Refunds will be processed within 5–23 business days after approval.

Order cancellation:
Orders can only be cancelled within 12 hours after placing the order.

Contact:
For any issue, contact us at: supportgloweaseshop@gmail.com